Privacy Policy

1. Introduction and Commitment to Privacy

Welcome to the Privacy Policy of 7ktaya ("we", "us", "our", "the Company", "7ktaya", or "the Platform"). This Privacy Policy governs the collection, use, storage, processing, disclosure, and protection of your personal information when you access or use our online casino and sports betting platform located at https://7ktaya.cam. At 7ktaya, we recognize that your privacy is of paramount importance, and we are committed to protecting your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and all applicable Philippine privacy laws.

This Privacy Policy applies to all users of the 7ktaya platform, including visitors, registered players, and former account holders. By accessing our website, creating an account, or using any of our services including casino games, slot machines, live dealer games, sports betting, bingo, Teen Patti Joker, Queen of Bounty, or any other gaming products, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy. If you do not agree with any provision of this Privacy Policy, you must immediately cease using our platform and services.

7ktaya operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and maintains strict compliance with all applicable gaming regulations and data protection standards. We implement industry-leading security measures, encryption technologies, and access controls to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Your trust is the foundation of our relationship with you, and we take our responsibility to protect your privacy with the utmost seriousness.

1.1 Scope of This Policy

This Privacy Policy covers all personal data collected through the 7ktaya website, mobile applications, customer service interactions, payment processing systems, promotional communications, and any other touchpoints where you interact with our platform. It explains what information we collect, how we use it, with whom we share it, how we protect it, and your rights regarding your personal data under Philippine law.

1.2 Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Material changes will be communicated through prominent website notices, email notifications, or in-app announcements. The "Last Updated" date at the bottom of this policy indicates when the most recent revisions were made. Continued use of our services following any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

2. Information We Collect

7ktaya collects various types of personal information to provide, maintain, improve, and secure our gaming services, comply with legal and regulatory obligations, prevent fraud, and enhance your overall user experience. The categories of information we collect include:

2.1 Account Registration Information

When you create an account with 7ktaya, we collect personal identification information necessary to verify your identity, ensure you meet eligibility requirements, and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. This includes your full legal name as it appears on government-issued identification, date of birth to verify you are at least 21 years old, email address, mobile phone number with country code, residential address including street, city, province, and postal code, chosen username and encrypted password, and preferred currency (Philippine Peso).

2.2 Verification and KYC Documents

To comply with PAGCOR regulations and Philippine AML laws, we require verification documents including government-issued photo identification such as Philippine passport, driver's license, UMID, SSS ID, postal ID, or voter's ID. We also collect proof of address documents such as recent utility bills, bank statements, or government correspondence dated within the last three months, proof of payment method ownership including bank account statements or screenshots of e-wallet accounts (GCash, PayMaya), and in some cases, selfie photographs holding your identification document for enhanced verification purposes.

2.3 Financial and Transaction Information

We collect and process financial information related to deposits, withdrawals, bets, winnings, and other transactions conducted on our platform. This includes payment method details such as bank account numbers, e-wallet account identifiers (GCash mobile number, PayMaya account), credit or debit card information (last four digits only for security), transaction history including dates, amounts, payment methods, and transaction status, betting history including games played, bet amounts, odds, outcomes, and timestamps, withdrawal requests and processing details, bonus claims and wagering requirement progress, and currency conversion records where applicable.

2.4 Technical and Usage Information

When you access 7ktaya, we automatically collect certain technical information through cookies, web beacons, and similar tracking technologies. This includes IP address and geolocation data to verify you are accessing our services from within the Philippines, device information including device type, operating system, browser type and version, screen resolution, and device identifiers, website usage data such as pages visited, time spent on pages, click patterns, navigation paths, and feature interactions, game play data including games played, session duration, bet patterns, and win/loss records, login history and session information, referral sources indicating how you found our website, and error logs and diagnostic information to troubleshoot technical issues.

2.5 Communications and Customer Support

We retain records of your communications with 7ktaya including customer support inquiries and responses via live chat, email, or phone, feedback and survey responses, promotional email engagement data such as open rates and click-through rates, and any other correspondence you send to us or we send to you.

2.6 Marketing Preferences and Consent Records

We maintain records of your marketing communication preferences, consent to receive promotional materials, newsletter subscriptions, SMS marketing opt-ins, and any consent withdrawals or unsubscribe requests.

3. How We Use Your Information

7ktaya uses the personal information we collect for legitimate business purposes related to providing, maintaining, and improving our online gaming services. The specific purposes for which we process your data include:

3.1 Account Management and Service Provision

We use your information to create and maintain your 7ktaya account, authenticate your identity during login, process your bets and gaming transactions, calculate and credit winnings to your account, manage your account balance and transaction history, provide access to our casino games, slot machines, live dealer tables, sports betting markets, bingo rooms, and other gaming products, enable deposits and process withdrawal requests, apply bonuses, promotions, and loyalty rewards, and provide customer support and respond to your inquiries.

3.2 Legal and Regulatory Compliance

We process your information to comply with legal obligations including verification that you are at least 21 years of age, confirming you are accessing our services from within the Philippines, conducting KYC and AML checks as required by PAGCOR and Philippine banking regulations, detecting and preventing fraud, money laundering, and other illegal activities, maintaining transaction records as required by law, responding to lawful requests from government authorities and law enforcement agencies, and complying with tax reporting obligations and other regulatory requirements.

3.3 Security and Fraud Prevention

Your information is used to protect the security and integrity of our platform by monitoring for suspicious activity, unauthorized access attempts, and potential account takeovers, detecting and preventing fraud, bonus abuse, collusion, and other terms of service violations, implementing risk assessment and transaction monitoring systems, blocking access from prohibited jurisdictions or sanctioned individuals, and investigating disputes, claims, and potential violations of our terms.

3.4 Communications and Marketing

With your consent, we use your contact information to send promotional emails about new games, bonuses, tournaments, and special offers, deliver SMS notifications about account activity, deposit confirmations, and exclusive mobile offers, provide important service announcements, policy updates, and maintenance notifications, send personalized recommendations based on your gaming preferences and history, and invite you to participate in customer satisfaction surveys and feedback requests.

3.5 Platform Improvement and Analytics

We analyze usage data to understand how players interact with our platform, identify popular games and features, optimize user experience and interface design, develop new games and betting products, improve customer support processes, and conduct market research and trend analysis to better serve the Filipino gaming community.

3.6 Responsible Gaming

We process your gaming activity data to monitor for signs of problem gambling behavior, enforce deposit limits, loss limits, and self-exclusion requests, provide access to responsible gaming tools and resources, and comply with our commitment to player protection and harm minimization.

4. How We Share Your Information

7ktaya does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who perform services on our behalf including payment processors for GCash, PayMaya, bank transfers, and card transactions, game providers and software developers who supply our casino games and sports betting platforms, identity verification services that conduct KYC and document authentication, cloud hosting providers who store and process data securely, customer support platforms and live chat services, email and SMS communication providers, cybersecurity and fraud prevention vendors, and analytics and marketing platforms. These service providers are contractually obligated to protect your information and may only use it to perform services for 7ktaya.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulatory bodies, and law enforcement when required by law, including PAGCOR for licensing and regulatory compliance purposes, Philippine tax authorities for tax reporting and compliance, the Anti-Money Laundering Council (AMLC) for suspicious transaction reporting, law enforcement agencies investigating fraud, money laundering, or other criminal activity, and courts and legal counsel in connection with legal proceedings or disputes.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your information may be transferred to the successor entity, subject to continued compliance with this Privacy Policy and applicable data protection laws.

4.4 With Your Consent

We may share your information with other parties when you provide explicit consent for such disclosure, such as when you participate in co-branded promotions or third-party tournaments.

5. Data Security and Protection

7ktaya implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

5.1 Technical Security Measures

We employ industry-standard SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data at rest using AES-256 encryption standards, secure password hashing using bcrypt or similar algorithms, multi-factor authentication options for enhanced account security, regular security audits and penetration testing by independent cybersecurity firms, intrusion detection and prevention systems, firewalls and network segmentation, and automated backup systems with secure offsite storage.

5.2 Administrative Security Measures

Our administrative controls include strict access controls limiting employee access to personal information on a need-to-know basis, mandatory data privacy and security training for all staff, background checks for employees with access to sensitive data, confidentiality agreements binding all employees and contractors, incident response procedures for data breaches or security events, and regular review and updates of security policies and procedures.

5.3 Physical Security

Our servers and data centers feature restricted physical access with biometric controls, 24/7 surveillance and monitoring, environmental controls and fire suppression systems, and redundant power supplies and network connections.

While we implement strong security measures, no system is completely immune to security risks. You also have a responsibility to protect your account by using strong, unique passwords, never sharing your login credentials, logging out after each session on shared devices, keeping your contact information up to date, and reporting any suspicious activity immediately to our support team.

6. Your Privacy Rights Under Philippine Law

Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights regarding your personal information held by 7ktaya:

6.1 Right to Be Informed

You have the right to be informed about how your personal data is being collected, used, and shared. This Privacy Policy serves to fulfill that right, and we provide additional notices at points of data collection.

6.2 Right to Access

You have the right to request access to your personal information held by 7ktaya. You can view most of your account information directly through your account settings, or you may submit a formal access request to our Data Protection Officer.

6.3 Right to Rectification

You have the right to correct inaccurate or incomplete personal information. You can update most information directly through your account settings, or contact our support team for assistance with corrections.

6.4 Right to Erasure or Blocking

You have the right to request deletion of your personal information when it is no longer necessary for the purposes for which it was collected, when you withdraw consent, or when processing is unlawful. However, we may retain certain information where required by law or for legitimate business purposes such as fraud prevention or legal compliance.

6.5 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of promotional communications at any time through your account settings or by using the unsubscribe link in our emails.

6.6 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.

6.7 Right to Lodge a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided at the end of this policy. We will respond to verified requests within the timeframes required by Philippine law, typically within 15 business days.

7. Cookies and Tracking Technologies

7ktaya uses cookies, web beacons, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you on return visits. We use the following types of cookies:

• Essential Cookies: Necessary for the platform to function properly, including login authentication, session management, and security features. These cookies cannot be disabled without affecting platform functionality.
• Functional Cookies: Enable enhanced features and personalization such as remembering your preferences, language settings, and display options.
• Analytics Cookies: Help us understand how visitors interact with our platform by collecting aggregated information about page visits, traffic sources, and user behavior patterns.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of promotional campaigns. These cookies may track your activity across different websites.

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect your ability to use certain features of our platform. Most browsers accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent.

8. Data Retention

7ktaya retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Account Information: Retained while your account remains active and for a period after account closure to comply with AML and gaming regulations.
• Transaction Records: Retained for a minimum of five (5) years as required by PAGCOR and Philippine banking regulations.
• KYC and Verification Documents: Retained for the duration of the business relationship and for a period thereafter as required by AML laws.
• Marketing Communications: Retained until you withdraw consent or unsubscribe from promotional communications.
• Legal and Compliance Records: Retained as required by applicable laws, typically between five (5) to ten (10) years.

After retention periods expire, we securely delete or anonymize your personal information in accordance with our data retention and destruction policies.

9. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how 7ktaya handles your personal information, please contact our Data Protection Officer:

Website Email: [email protected]

We are committed to addressing your privacy concerns promptly and transparently. Our support team is available 24/7 to assist you with any data privacy matters.

Last Updated: January 2026